Remote Creator Success Specialist

LTK; United States; On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Remote-first environment

Competitive compensation

401(k) with company matching

Medical, Vision, Dental

Paid maternity/paternity leave

Summer Fridays

Flexible PTO

Job summary

LTK is seeking a Creator Success Coordinator to be the first point of contact for creators, delivering an exceptional creator experience across multiple channels. You will respond to inquiries, moderate communities, and support Creator Success programs and events.

The ideal candidate thrives in a fast-paced environment, is highly organized, and excels in written communication. This remote, full-time role partners with cross-functional teams to enhance the creator experience and grow the creator

Qualifications

• 2+ years of experience in customer support, creator success, community management, customer experience, marketing, or related field.
• Exceptional customer service experience with a passion for helping people succeed.
• Experience managing social media communities or online engagement.
• Strong writing, editing, and proofreading skills with experience creating blogs, communications, or educational content.
• Experience creating presentations in Google Slides or PowerPoint and working in Google Sheets or Excel.
• Experience coordinating Zoom meetings, webinars, or virtual events.

Responsibilities

• Serve as the first line of support by managing creator tickets and inquiries with exceptional customer service and timely follow-up.
• Moderate creator communities and social media channels, fostering positive engagement and escalating issues when appropriate.
• Manage creator communications across email, social platforms, blogs, and other creator-facing channels.
• Write blog posts, announcements, newsletters, and educational content that keeps creators informed and engaged.
• Build polished presentations, spreadsheets, reports, and executive-ready decks to support team initiatives and creator communications.
• Coordinate Zoom webinars, virtual events, meetings, and creator engagement sessions.
• Assist with creator events, webinars, and community programming through communications, logistics, and operational support.
• Partner with cross-functional teams to support Creator Success initiatives, improve processes, and enhance the creator experience.
• Stay informed on creator economy trends, social media platforms, and best practices to better support creators.
• Balance multiple projects and priorities while maintaining exceptional attention to detail in a fast-paced environment.

Skills

Customer support

Creator success

Community management

Customer experience

Marketing

Content creation

Google Workspace

Google Sheets/Excel

Zoom coordination

Tools

Zendesk

HubSpot

Google Workspace

Job description

LTK is seeking a Creator Success Coordinator to be the first point of contact for creators, delivering an exceptional creator experience across multiple channels. You will respond to inquiries, moderate communities, and support Creator Success programs and events.

The ideal candidate thrives in a fast-paced environment, is highly organized, and excels in written communication. This remote, full-time role partners with cross-functional teams to enhance the creator experience and grow the creator