Creator Success Coordinator

Fanfix; West Hollywood (CA); On-site; USD 34,095 - 48,560; Full time

Benefits offered by this job

PTO

Paid holidays

100% employer-sponsored Medical, dental, and vision insurance

Job summary

A creative technology company based in West Hollywood seeks a Full-Time Creator Success Coordinator. This role involves supporting creator relationships, managing logistics for events and gifting, and ensuring seamless onboarding processes. The ideal candidate is highly organized, takes initiative, and is passionate about the creator economy. Responsibilities include daily creator support, tracking performance metrics, and collaborating with various teams. Enjoy competitive compensation and a supportive work environment.

Qualifications

• Strong organizational skills for managing multiple creators.
• Ability to take initiative without needing direction.
• Effective communicator in written and verbal forms.
• Creative in planning creator activations and community-building.
• Proficient in using organizational tools like Google Sheets and HubSpot.

Responsibilities

• Support communication for Creator Success Managers.
• Manage logistics for creator meetings and events.
• Coordinate gifting logistics from brainstorming to delivery.
• Facilitate creator onboarding processes.
• Provide daily support on platform-related inquiries.
• Organize creator data with internal tools.
• Track performance metrics of creators.
• Update shared documents and trackers.
• Identify and resolve operational gaps proactively.
• Collaborate with cross-functional teams.

Skills

Highly organized

Takes initiative

Strong communicator

Creative thinker

Familiar with Google Sheets

Proficient in HubSpot

Experience with Slack

Detail-oriented

Passionate about social media

Job description

Overview

Fanfix is looking for a Full-Time Creator Success Coordinator to join our in-office team in Los Angeles. You’ll be the operational and creative backbone of the Creator Success team, supporting creator relationships, helping with onboarding and launches, and ensuring our creators feel supported every step of the way.

You’ll work closely with the Creator Success Managers to coordinate communication, organize systems, assist with gifting and events, and ensure every creator interaction runs smoothly. This role is perfect for someone organized, proactive, and passionate about the creator economy. You’ll thrive if you love multitasking, working with creators, and taking initiative in a fast-paced, collaborative environment.

Responsibilities

• Support Creator Success Managers with communication in group chats, email, and text threads.
• Serve as the in-office presence for creator meetings, events, shoots, and IRL activations.
• Handle logistics for creator gifting, from brainstorming creative ideas to packaging and delivery.
• Support creator onboarding and launch processes, ensuring seamless transitions.
• Assist with day-to-day creator support, including troubleshooting platform questions and submitting bug reports.
• Maintain and organize creator data using HubSpot, Google Sheets, and other internal tools.
• Track deliverables, earnings, and performance metrics across the creator base.
• Keep shared documents and trackers meticulously updated and accurate.
• Take initiative to identify gaps, inefficiencies, or opportunities, and act on them.
• Collaborate cross-functionally with Success, Partnerships, Marketing, and Product teams.

Ideal Candidate

• Highly organized: can manage details for multiple creators without missing a beat.
• Takes initiative: doesn’t wait for direction to problem-solve or add value.
• Strong communicator: confident in short-form text, email, and verbal conversations.
• Creative thinker: brings ideas for creator activations, gifting, and community-building.
• Comfortable in Google Sheets, HubSpot, Slack, and other organizational tools.
• Reliable, detail-oriented, and proactive in supporting team operations.
• Passionate about social media, creator culture, and helping creators grow.

Compensation

• Full-Time, In-Office (West Hollywood)
• $30 /Hour
• PTO, paid holidays 100% employer sponsored Medical, dental, and vision insurance