Remote Overnight CPC Processor and Release of Info Support

Talenthop; United States; Remote; USD 21,000 - 25,000; Full time

Job summary

Talenthop is seeking a CPC Processor Customer Support professional to deliver high-quality service during overnight hours. You will handle release of information inquiries, maintain accurate documentation, and ensure compliance with HIPAA requirements while communicating effectively with clients.

This remote role requires a reliable high-speed internet connection, proficient MS Office skills, and strong attention to detail.

Qualifications

• High school diploma or equivalent.
• Friendly and professional communication with strong customer service.
• Experience with multi-line phone systems.
• Proficiency in MS Office; data entry and record-keeping skills are a plus.
• Must pass annual HIPAA exam and complete release of information certification with at least 85%.

Responsibilities

• Answer and conduct business telephone calls with excellent customer service.
• Handle release of information inquiries accurately and timely.
• Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence.
• Document all calls, inquiries, and resolutions in software systems.
• Follow departmental and site-specific processes and procedures.
• Meet department productivity and quality assurance expectations.
• Work scheduled shifts Sunday through Wednesday, 10pm to 9am EST, including holidays.
• Adhere to all company policies and procedures.
• Maintain confidentiality of all information within role boundaries.
• Maintain professionalism and good rapport with coworkers and management.
• Communicate promptly about any problems, complaints, or incidents.
• Perform duties according to training and facility procedures.
• Attend mandatory training and meetings as directed.
• Maintain acceptable attendance record.
• Perform other assigned duties.

Skills

Customer service

Phone systems

MS Office

Data entry

HIPAA knowledge

Attention to detail

Communication

Education

High school diploma

Job description

Talenthop is seeking a CPC Processor Customer Support professional to deliver high-quality service during overnight hours. You will handle release of information inquiries, maintain accurate documentation, and ensure compliance with HIPAA requirements while communicating effectively with clients.

This remote role requires a reliable high-speed internet connection, proficient MS Office skills, and strong attention to detail.