Remote Medical Records Support Specialist

Remote; San Francisco (CA); Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Remote work within the United States

Internet reimbursement

Job summary

Remote is seeking a CPC Processor Customer Support professional to handle medical records release inquiries via phone, email, and written requests.

The role requires attention to detail, strong confidentiality, and the ability to work in a structured, process-driven environment to ensure accurate problem resolution. Training includes HIPAA and ROI certification with compliance emphasis.

Qualifications

• Must have friendly, professional communication and strong customer service skills.
• Experience using a multi-line telephone system.
• Proficient computer skills including MS Office.

Responsibilities

• Answer and make business-related calls with courteous, high-quality service.
• Respond to ROI inquiries by phone, email, or written correspondence.
• Review, research, investigate, and resolve customer questions.
• Document all interactions in appropriate software systems.
• Follow department procedures and internal policies.
• Meet productivity and quality targets.
• Protect confidential information and ensure privacy.
• Maintain professional relationships and report concerns promptly.
• Attend required meetings and training, and participate in compliance activities.
• Maintain reliable attendance and perform additional duties.

Skills

Customer service

Phone system experience

Attention to detail

HIPAA/privacy

Education

High school diploma

Tools

Microsoft Office

Job description

Remote is seeking a CPC Processor Customer Support professional to handle medical records release inquiries via phone, email, and written requests.

The role requires attention to detail, strong confidentiality, and the ability to work in a structured, process-driven environment to ensure accurate problem resolution. Training includes HIPAA and ROI certification with compliance emphasis.