Remote Healthcare Information Support Specialist

AItoolnavio; United States; À distance; USD 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Hourly pay range

Remote work within the United States

Full-time employment

Internet reimbursement

Résumé du poste

AItoolnavio partner is seeking a CPC Processor Customer Support representative based in the United States. In this remote role, you will handle phone, email, and written requests related to the release of medical records, ensuring accurate, timely, and professional service.

You will investigate questions, resolve issues, and maintain detailed records in internal systems while upholding confidentiality and HIPAA requirements.

Qualifications

• High school diploma or equivalent from a recognized institution.
• Friendly, professional communication style and strong customer service skills.
• Experience using a multi-line telephone system is required.
• Computer proficiency including intermediate to advanced knowledge of Microsoft Office.
• At least one year of relevant experience is beneficial.
• Experience in medical records, healthcare administration, or insurance claims processing is advantageous.

Responsabilités

• Answer and make business-related telephone calls delivering courteous, professional customer service.
• Respond to release-of-information inquiries via phone, email, or written correspondence.
• Review, research, investigate, and resolve customer questions and requests.
• Document all calls and resolutions in appropriate software systems.
• Follow department procedures, guidelines, and internal policies.
• Meet productivity targets and quality assurance standards.
• Protect confidential information and maintain HIPAA compliance.
• Maintain professional relationships with colleagues and management, reporting concerns as needed.
• Attend required meetings, training sessions, and compliance activities.
• Maintain reliable attendance and perform additional duties as assigned.

Connaissances

Customer service

Communication

Attention to detail

Formation

High school diploma or equivalent

Outils

Microsoft Office

Multi-line phone system

Description du poste

AItoolnavio partner is seeking a CPC Processor Customer Support representative based in the United States. In this remote role, you will handle phone, email, and written requests related to the release of medical records, ensuring accurate, timely, and professional service.

You will investigate questions, resolve issues, and maintain detailed records in internal systems while upholding confidentiality and HIPAA requirements.