Remote ROI Specialist – Inpatient Records

Datavant; Huntsville (AL); A distancia; USD 21.000 - 25.000; Jornada completa

Descripción de la vacante

Datavant is hiring for a CPC Processor I Customer Support role to ensure accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.

You will answer calls, respond to inquiries by phone, email or written correspondence, document details in our software systems, and follow department processes. You will maintain confidentiality and uphold quality standards across the team.

Formación

• High school diploma or equivalent recognized by the State Dept. of Education.
• Friendly, professional manner of communication. Good customer service skills.
• Experience with multi-line phone system is required.
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
• Ability to stay organized while working quickly. Strong attention to detail is also required.
• Passing annual HIPAA examination.
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

Responsabilidades

• Answer and conduct business on the telephone while maintaining excellent Customer Service.
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintains a high level of professionalism and good rapport with co-workers and members of management.
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures.
• Attends mandatory employee in-service meetings and/or training sessions, if so directed.
• Maintain an acceptable attendance record and reports to work as scheduled.
• Performs other duties as assigned.

Conocimientos

Customer service

Phone system

MS Office

Data entry

Medical records

Healthcare

Insurance claims

Proofreading/Editing

Attention to detail

Confidentiality

Educación

High school diploma or equivalent

Descripción del empleo

Datavant is hiring for a CPC Processor I Customer Support role to ensure accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.

You will answer calls, respond to inquiries by phone, email or written correspondence, document details in our software systems, and follow department processes. You will maintain confidentiality and uphold quality standards across the team.