Remote CPAP Resupply Specialist - Patient Care

BetterNight; San Diego (CA); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation

Sick time

Holidays

401k

Job summary

BetterNight is seeking a CPAP Resupply Representative to support patients through email, chat, and outbound calls in a fully remote role. You will coordinate resupply needs for capped rental agreements, cash-pay patients, and new clients, acting as a key liaison with our resupply partner to ensure smooth operations and high-quality service.

In this position, you will provide timely, compassionate support, resolve order issues, educate clients about Sleep Apnea and CPAP options, and help promote

Qualifications

• HS degree or equivalent required.
• 2-3 years' experience in customer service or inside sales environment, preferably in a call center.

Responsibilities

• Ensures resupply partner orders are flowing smoothly and resolves order errors.
• Works with the manager to streamline processes and suggests improvements.
• Assists with implementing changes in the department as instructed by the manager.
• Consistently achieves the KPI for the role and completes assigned work timely.
• Answers emails from customers, responds to escalations and makes outbound contacts to clients, physicians, insurance representatives and the general public in a friendly, professional, and timely manner.
• Provides excellent customer service and coaching to improve adherence to therapies and promote BetterNight.
• Provides information on Sleep Apnea, CPAP, BetterNight's products and services.
• Reads client history and ensures clients are followed throughout their services with BetterNight.
• Acts as a liaison between clients and healthcare team, escalates issues as required.
• Promotes BetterNight's products and/or services to clients and healthcare organizations.
• Schedules client therapy, sleep studies and consults as needed.
• Provides financial notifications to clients as needed.
• Collects copays when necessary.

Education

HS degree or equivalent

Job description

BetterNight is seeking a CPAP Resupply Representative to support patients through email, chat, and outbound calls in a fully remote role. You will coordinate resupply needs for capped rental agreements, cash-pay patients, and new clients, acting as a key liaison with our resupply partner to ensure smooth operations and high-quality service.

In this position, you will provide timely, compassionate support, resolve order issues, educate clients about Sleep Apnea and CPAP options, and help promote