Remote COO: Growth-Driven Agency Leader

Blacksmith Agency LLC; Washington; Remote; USD 150,000 - 260,000; Full time

Job summary

Blacksmith Agency, a remote agency serving US clients, seeks an experienced COO to run day-to-day operations across sales, recruiting, delivery and marketing. You will report to the founder and shape the company's operational rhythm, financial discipline and growth trajectory.

You will lead four department heads, manage the weekly cadence, optimize margins, and steer client contracts negotiations. This is a hands-on leadership role for someone who has scaled a service business and built strong

Qualifications

• Experience leading a sales-led organization within an agency or professional services context.
• Proven ability to scale a company from medium to large size with measurable profitability.
• Strong negotiation and contractual terms experience.

Responsibilities

• Own four department leads, their numbers and development, and make calls when targets won't be met.
• Own weekly rhythm, quarterly priorities, and resource trade-offs when conflicts arise.
• Own profit metrics, margins on delivery, and cost of hires across the business.
• Lead commercial conversations, client contracts, redlines, and vendor terms.
• Build operators into leaders and push accountability to meet business goals.
• Make day-to-day decisions in collaboration with the founder.

Skills

Sales leadership

Agency experience

Leadership across functions

Profitability focus

Negotiation

Clear communication

Job description

Blacksmith Agency, a remote agency serving US clients, seeks an experienced COO to run day-to-day operations across sales, recruiting, delivery and marketing. You will report to the founder and shape the company's operational rhythm, financial discipline and growth trajectory.

You will lead four department heads, manage the weekly cadence, optimize margins, and steer client contracts negotiations. This is a hands-on leadership role for someone who has scaled a service business and built strong