Remote Contractor Recruitment Specialist

First American; Los Angeles (CA); Remote; USD 28,000 - 37,000; Full time

Job summary

First American is seeking a contractor relations support role in a remote capacity. You will manage contractor acquisition, assist with policy questions, and drive contractor enrollment across the U.S.

You will set up profiles, gather documentation, and support procurement processes while negotiating terms and reporting on activity. The role emphasizes outbound outreach, coordinating with recruiters, and ensuring compliance with licensing and insurance requirements, with a focus on timely,

Qualifications

• High School Diploma or equivalent; some college preferred.
• 2+ years vendor management, Customer Service, Sales, or outbound telesales experience.
• Basic Commercial Insurance knowledge.
• Good organizational skills with the ability to prioritize and follow up.
• Good listening, verbal and written communication skills.
• Proven customer service skills.
• Detail oriented
• Working knowledge of Microsoft Office.
• Ability to work under pressure and remain flexible to changing schedules and demands.
• Strong decision making, problem solving and conflict resolution skills.
• Home Warranty or real estate experience desirable.

Responsibilities

• Effectively manage and fill/close acquisition requests from area managers.
• Assist contractors with basic questions regarding home warranty procedures and policies.
• Overcome contractor objections and partner with perspective contractors.
• Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network.
• Set up physical and digital contractor profiles.
• Follow up to obtain required paperwork including contractors, license boards, and insurance companies.
• Assist contractors with first time billing through First American's online contractor portal.
• Negotiate pricing with contractors within First American guidelines.
• Ensure contractor coverage for territories by monitoring reports for volume and hiring needs.
• Train new employees in procurement processes and procedures.
• Track and keep current all state license requirements.
• Assist existing contractors with processing company name changes.
• Verify all documentation of contractor hiring package before CRM approval.
• Research and distribute leads to the team for hard-to-hire areas.
• Assist the Manager in streamlining process flows and documenting changes and reporting tools.
• Work with Marketing on new ways to market First American to contractors.
• Assist the Manager in daily and monthly reporting on production.

Skills

Vendor management

Customer service

Sales

Outbound telesales

Insurance knowledge

Microsoft Office

Education

High School Diploma

Job description

First American is seeking a contractor relations support role in a remote capacity. You will manage contractor acquisition, assist with policy questions, and drive contractor enrollment across the U.S.

You will set up profiles, gather documentation, and support procurement processes while negotiating terms and reporting on activity. The role emphasizes outbound outreach, coordinating with recruiters, and ensuring compliance with licensing and insurance requirements, with a focus on timely,