Remote Contractor Recruiting Specialist

FCT; California (MO); On-site; USD 28,000 - 37,000; Full time

Job summary

First American Home Warranty is seeking a Contractor Relations professional to support the Home Warranty Division. You will manage contractor onboarding, answer questions about procedures, and help grow the contractor network across the United States.

You will train new staff, monitor licenses, and assist with documentation, billing, and pricing within First American guidelines while maintaining high service levels and coverage adequacy.

Qualifications

• High School Diploma or equivalent; some college preferred.
• 2+ years vendor management, Customer Service, Sales, or outbound telesales experience.
• Home Warranty or real estate experience desirable.
• Basic Commercial Insurance knowledge.
• Good organizational skills with the ability to prioritize and follow up.
• Good listening, verbal and written communication skills.
• Proven customer service skills.
• Detail oriented.
• Working knowledge of Microsoft Office.
• Ability to work under pressure and remain flexible to changing schedules and demands.
• Strong decision making, problem solving and conflict resolution skills.

Responsibilities

• Effectively manage and fill/close acquisition request from area managers.
• Assist contractors with basic questions regarding home warranty procedures and policies.
• Consistently overcome contractor objections and take every opportunity to partner with perspective contractors.
• Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network.
• Setup both physical and digital contractor profiles.
• Follow up with all parties necessary to obtain required paperwork including contractors, license boards, and insurance companies.
• Assist contractors with first time billing through First American’s online contractor portal.
• Negotiate pricing with contractors within First American guidelines.
• Ensure contractor coverage for territories by continually monitoring reports to identify volume and potential contractor hiring needs.
• Train all new employees in First American’s procurement processes and procedures.
• Track and keep current all state license requirements.
• Assist existing contractors with processing company name changes including both physical and digital profiles.
• Assist team with verifying all documentation of contractor hiring package is completed prior to going to the CRM’s for approval.
• Research and distribute leads to the team regarding hard to hire areas.
• Assist the Manager in streamlining the process flows as well as documentation of Falcon changes and reporting tools.
• Work with Marketing Department on creating new ways to market First American to contractors.
• Assist the Manager in daily and monthly reporting on production.

Skills

Organizational skills

Communication skills

Customer service

Detail oriented

Microsoft Office

Pressure management

Decision making

Problem solving

Conflict resolution

Vendor management experience

Outbound telesales

Education

High School Diploma

Some college

Tools

Microsoft Office

Job description

First American Home Warranty is seeking a Contractor Relations professional to support the Home Warranty Division. You will manage contractor onboarding, answer questions about procedures, and help grow the contractor network across the United States.

You will train new staff, monitor licenses, and assist with documentation, billing, and pricing within First American guidelines while maintaining high service levels and coverage adequacy.