Remote Trades Contractor Recruiter

First American; California; Remote; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

401k

PTO / paid sick leave

Employee stock purchase plan

Job summary

First American is hiring for a Contractor Relations support role in California. The position focuses on managing contractor hiring cycles, answering policy questions, and aiding recruiters with leads, hire packages, and reporting.

You will train team members and help ensure coverage and compliance across territories. The ideal candidate has 2+ years in vendor management or related fields, basic insurance knowledge, and strong communication skills.

Qualifications

• 2+ years vendor management, Customer Service, Sales, or outbound telesales experience.
• Basic Commercial Insurance knowledge.
• Good organizational skills with the ability to prioritize and follow up.
• Good listening, verbal and written communication skills.
• Proven customer service skills.
• Detail oriented.
• Working knowledge of Microsoft Office.
• Ability to work under pressure and remain flexible to changing schedules and demands.
• Strong decision making, problem solving and conflict resolution skills.
• Home Warranty or real estate experience desirable.

Responsibilities

• Effectively manage and fill/close acquisition requests from area managers.
• Assist contractors with basic questions regarding home warranty procedures and policies.
• Overcome contractor objections and partner with prospective contractors.
• Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network.
• Setup both physical and digital contractor profiles.
• Follow up to obtain required paperwork including contractors, license boards, and insurance companies.
• Assist contractors with first time billing through First American’s online contractor portal.
• Negotiate pricing with contractors within First American guidelines.
• Monitor reports to ensure contractor coverage for territories and identify hiring needs.
• Train new employees in procurement processes and reporting tools.
• Track and maintain state license requirements.
• Assist with contractor name changes and profile updates.
• Verify contractor hiring packages before CRM approval.
• Research and distribute leads for hard-to-hire areas.
• Assist Manager in streamlining processes and documenting changes.

Skills

Vendor management

Customer Service

Sales

Outbound telesales

Communication skills

Organizational skills

Detail oriented

Microsoft Office

Problem solving

Conflict resolution

Education

High School Diploma or equivalent

Some college preferred

Tools

Microsoft Office

Job description

First American is hiring for a Contractor Relations support role in California. The position focuses on managing contractor hiring cycles, answering policy questions, and aiding recruiters with leads, hire packages, and reporting.

You will train team members and help ensure coverage and compliance across territories. The ideal candidate has 2+ years in vendor management or related fields, basic insurance knowledge, and strong communication skills.