Remote Senior Client Implementation Specialist

First American; Michigan; Remote; USD 74,000 - 99,000; Full time

Job summary

First American is seeking an experienced professional to support client implementations and ongoing service delivery. You will analyze complex data, develop configurations, and train clients on product usage in a fast-paced environment.

Ideal candidates bring 5+ years of related experience, strong analytical and communication skills, and the ability to collaborate with cross-functional teams. The role offers remote options and competitive compensation.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of related experience.
• Strong analytical skills to determine root cause of problems and apply creative and effective solutions.
• Strong customer service skills.
• Data management skills to analyze data and provide recommendations.
• Strong written and oral communication skills.

Responsibilities

• Provide broad support to identify and address client needs.
• May act as team resource and subject matter expert.
• Collaborate with management to tailor client configurations.
• Identify, develop and deliver client training.
• Lead online meetings to orient clients and train on features.
• Assist in pre-sales demonstrations or project scoping.
• Document SOPs, workflows and data statistics.
• Present findings and lead discussions with teams and clients.
• Identify trends and provide recommendations for solutions.

Skills

Analytical skills

Root-cause analysis

Customer service

Data analysis

Communication skills

Microsoft Office

Presentation skills

5+ years exp

Education

Bachelor's degree or equivalent

Job description

First American is seeking an experienced professional to support client implementations and ongoing service delivery. You will analyze complex data, develop configurations, and train clients on product usage in a fast-paced environment.

Ideal candidates bring 5+ years of related experience, strong analytical and communication skills, and the ability to collaborate with cross-functional teams. The role offers remote options and competitive compensation.