Remote Senior Client Implementation Specialist

First American; Indiana (PA); Remote; USD 74,000 - 99,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO

Job summary

First American is seeking a seasoned support professional to help policy-issuing agents implement products, train clients, and optimize configurations. You will work with management and internal teams to translate client needs into practical solutions.

The role emphasizes data analysis, proactive client support, and collaboration across product and sales teams; a Bachelor's degree and 5+ years of related experience are required; remote work options and a strong benefits package are offered.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of related experience.
• Strong analytical skills to determine root cause of problems and apply creative and effective solutions.
• Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/understanding.
• Strong customer service skills.
• Data management skills to analyze data and provide recommendations on findings.
• Knowledge of general business, production, and/or operation environment and general cost benefit awareness.
• Strong written and oral communication skills to define parameters to meet business requirements; creates documents which define build requirements.
• Presentation skills.
• Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Provide a wide range of support to proactively identify, support and address client needs.
• May act as the team's resource and subject matter expert.
• Work closely with management and internal teams to identify client implementation needs and develop configurations which support business and client processes.
• Identify, develop, and deliver training and education to clients.
• Conduct online meetings/conference calls to orient clients, present new functionality, deliver training, and collaborate with clients about concerns.
• May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.
• Document and organize SOPs, process workflows and statistical data.
• Participate in a range of presentations, gather information, create materials, present findings, lead discussions with internal teams and clients.
• Identify trends, share customer insights, and provide recommendations for solutions to management.

Education

Bachelor's degree or equivalent combination of education and experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

First American is seeking a seasoned support professional to help policy-issuing agents implement products, train clients, and optimize configurations. You will work with management and internal teams to translate client needs into practical solutions.

The role emphasizes data analysis, proactive client support, and collaboration across product and sales teams; a Bachelor's degree and 5+ years of related experience are required; remote work options and a strong benefits package are offered.