Remote Contract Operations Specialist

Healthcare Management Administrators, Inc.; Bellevue (WA); Hybrid; USD 37,000 - 45,000; Full time

Benefits offered by this job

Remote work option

Gym access

Free parking

Office amenities

Flexible schedules

Job summary

Healthcare Management Administrators, Inc. is seeking a Contract Operations Support Specialist to power Client Success, Claims, and Care Management operations.

You will ensure data integrity, support group implementations, renewals, and ID card processes while collaborating across departments. You will audit SBCs, manage documentation, and perform regular data validation with attention to detail in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 5+ years of administrative, operational support, data entry, customer service, healthcare administration, or related experience.
• 3+ years of experience with databases, CRM platforms, or business systems.
• 5+ years of experience with Microsoft Office applications, including Excel, Outlook, and Word.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational, communication, and problem-solving skills.
• Ability to maintain confidentiality when handling sensitive member and client information.
• Experience in healthcare administration, health insurance, TPA operations, or employee benefits is preferred.
• Experience supporting enrollment, implementation, renewals, claims administration, or care management functions.
• Familiarity with auditing, quality assurance, or data validation processes.

Responsibilities

• Assist with Client Implementation by entering and validating client and member data in internal systems.
• Ensure prior authorizations (PAs) and related data are accurately transferred during group implementation.
• Support implementation teams with administrative tasks for smooth onboarding.
• Enter renewal information and supporting documents into CRM and systems; maintain records.
• Coordinate with Client Success teams to support annual renewal processes and deadlines.
• Review SBC documentation for accuracy and consistency with system configuration.
• Verify data accuracy and identify discrepancies for correction.
• Audit ID card requests to ensure completeness before submission to Technical Operations.
• Coordinate communication and follow-up regarding ID card production and distribution.
• Provide operational and administrative support to Client Success, Claims, and Care Management teams.
• Manage data entry projects, document processing, and record updates.
• Support special projects and seasonal workload demands; maintain confidentiality.

Skills

Multitasking

Organizational skills

Attention to detail

Communication skills

Confidentiality

Education

High school diploma or equivalent

Associate degree preferred

Tools

CRM systems

Microsoft Office

Job description

Healthcare Management Administrators, Inc. is seeking a Contract Operations Support Specialist to power Client Success, Claims, and Care Management operations.

You will ensure data integrity, support group implementations, renewals, and ID card processes while collaborating across departments. You will audit SBCs, manage documentation, and perform regular data validation with attention to detail in a fast-paced healthcare environment.