Remote Contact Center Training Lead

Grand Circle Corporation; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

Grand Circle Corporation is seeking an experienced Contact Center Training Specialist to deliver engaging virtual training, lead new-hire onboarding, and provide ongoing coaching and development. You will partner with Training and business leaders to identify skill gaps, improve programs, and help associates build the knowledge and skills needed to succeed in a remote-first environment.

The role focuses on delivering structured live virtual training, developing training materials, and coaching

Qualifications

• 2+ years of professional training or facilitation in corporate, contact center, sales, or customer service environments.
• Experience delivering structured training to employees or professional teams.
• Experience facilitating live virtual training.
• Experience creating or improving training materials and learning content.
• Strong communication, presentation, facilitation, and coaching skills.
• Comfortable learning and using new technology and systems.
• Ability to adapt quickly and manage changing priorities.

Responsibilities

• Deliver engaging virtual training for Service and Sales associates using Microsoft Teams and other platforms.
• Lead new-hire onboarding, cohort training, upskilling, and continuous learning.
• Create and improve training materials, presentations, job aids, assessments, and knowledge checks.
• Coach associates on customer service, sales skills, systems, and processes.
• Assess trainee performance, identify skill gaps, and provide constructive feedback.
• Use learner feedback and performance data to improve training effectiveness.
• Partner with leaders to align training with business needs.
• Support additional coaching and training initiatives as priorities change.

Skills

Training delivery

Public speaking

Coaching

Content creation

Facilitation

Communication

Tools

Microsoft Teams

Learning management

Job description

Grand Circle Corporation is seeking an experienced Contact Center Training Specialist to deliver engaging virtual training, lead new-hire onboarding, and provide ongoing coaching and development. You will partner with Training and business leaders to identify skill gaps, improve programs, and help associates build the knowledge and skills needed to succeed in a remote-first environment.

The role focuses on delivering structured live virtual training, developing training materials, and coaching