Remote Training & Onboarding Specialist

Grace & Getaways Travel LLC; Andrews (NC); Remote; USD 42,000 - 56,000; Full time

Job summary

Grace & Getaways Travel LLC seeks a organized, people-focused Customer Care Coordinator to support onboarding, learning, and ongoing development within a remote team. You will help teach new hires, share clear information, and organize training resources.

Key duties include coordinating virtual training sessions, guiding individuals through processes and tools, providing constructive feedback, and maintaining records of training activities.

Qualifications

• Strong written and verbal communication skills.
• Comfortable teaching, explaining, or presenting information to others.
• Excellent organizational and time-management abilities.
• Patient and supportive approach with learners at different experience levels.
• Ability to provide clear and constructive feedback.
• Experience with remote work and online platforms is helpful but not required.

Responsibilities

• Assist with onboarding and orientation for new team members.
• Support the coordination and delivery of virtual training sessions.
• Help team members understand processes, tools, resources, and available systems.
• Provide guidance and follow-up as individuals progress through training.
• Assist with organizing training materials, resources, and educational content.
• Communicate upcoming training opportunities and development activities.
• Answer questions and help direct team members to appropriate resources.
• Encourage participation in ongoing learning and professional development.
• Support individual skill development through coaching and constructive feedback.
• Assist with identifying areas where additional training or clarification may be helpful.
• Maintain organized records related to training and development activities.
• Collaborate with team leaders to support a positive and productive learning environment.

Skills

Onboarding coordination

Virtual training delivery

Excellent communication

Organizational skills

Remote work proficiency

Guidance and coaching

Record-keeping

Customer service

Job description

Grace & Getaways Travel LLC seeks a organized, people-focused Customer Care Coordinator to support onboarding, learning, and ongoing development within a remote team. You will help teach new hires, share clear information, and organize training resources.

Key duties include coordinating virtual training sessions, guiding individuals through processes and tools, providing constructive feedback, and maintaining records of training activities.