Training Coordinator (Fully Remote)

Partner Company; United States; Remote; USD 52,000 - 70,000; Full time

Benefits offered by this job

Remote work opportunities

Job summary

Partner Company is seeking a proactive Training Specialist to develop and deliver programs in a fast-paced, technology-driven travel environment. You will design new-hire and upskilling curricula, tailor materials, and collaborate with operations to uphold service standards.

You will monitor quality indicators, coach underperformers, and resolve complex customer issues while aligning with remote work opportunities and a culture that values employee development and adaptability.

Qualifications

• At least 1 year of training experience in a high-volume call center or similar.
• Proficient with Zoom, Google Workspace, LMS, and project management tools.

Responsibilities

• Facilitate new-hire and upskilling programs and adapt training materials.
• Monitor quality indicators, coach low performers, and resolve complex customer issues.

Skills

Training delivery

Coaching

Performance monitoring

Tools

Zoom

Google Workspace

LMS

Project management tools

Job description

• Develop talent and maintain service standards in a technology-driven travel environment.
• Combine training delivery, performance monitoring, coaching, and operational support.

Key Responsibilities:

• Facilitate new-hire and upskilling programs and adapt training materials.
• Monitor quality indicators, coach low performers, and resolve complex customer issues.

Requirements:

• At least 1 year of training experience in a high-volume call center or similar.
• Proficiency with Zoom, Google Workspace, LMS, and project management tools.

Partner Company

The company operates in a fast-paced, technology-driven travel environment, focusing on customer experience and modern travel technology. Its culture emphasizes employee development, high service standards, and adaptability, with remote work opportunities.