Remote Contact Center Specialist - Customer Experience

U.S. Bank; Hackensack (NJ); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare

Dental and Vision Insurance

Life insurance

Disability insurance

401(k)

Paid vacation

Job summary

U.S. Bank is seeking a remote Customer Service Representative to handle inbound calls and emails, resolving account-related inquiries with accuracy and professionalism. The role requires knowledge of banking products, services, and applicable regulations, acting as a liaison to resolve complex customer issues.

Training and language premium may apply for bilingual candidates. Shifts include various daytime and evening blocks, with a 10% differential for late starts.

Qualifications

• High school diploma or equivalent required.
• Typically nine months of contact center training/experience and 18 months of customer service or related experience.

Responsibilities

• Provide high level customer service by responding to telephone or email inquiries and issues.
• Research and resolve problems related to fraud support and internet operations.
• Serve as liaison between customers and U.S. Bank departments to resolve complex issues.

Skills

Problem solving

Multitasking

Communication

Customer service

Microsoft Office

Phone and email handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a remote Customer Service Representative to handle inbound calls and emails, resolving account-related inquiries with accuracy and professionalism. The role requires knowledge of banking products, services, and applicable regulations, acting as a liaison to resolve complex customer issues.

Training and language premium may apply for bilingual candidates. Shifts include various daytime and evening blocks, with a 10% differential for late starts.