Remote Banking Customer Experience Specialist

U.S. Bank; Milwaukee (WI); Remote; USD 57,308,000 - 64,472,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Paid holidays

Parental leave

Job summary

U.S. Bank is seeking remote Customer Service Professionals to handle telephone and email inquiries, resolve issues, and assist customers with banking needs. You will learn products, services, rates, terms, and procedures to provide accurate solutions.

The role emphasizes professionalism, empathy, and problem-solving across multiple systems. Eligible candidates may receive a 10% language premium for Spanish after assessment.

Qualifications

• High school diploma or equivalent
• Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training
• Excellent written and verbal communication skills; ability to be courteous, empathetic, and professional

Responsibilities

• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Researches and resolves problems and errors including fraud support and internet operations.
• Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Job description

U.S. Bank is seeking remote Customer Service Professionals to handle telephone and email inquiries, resolve issues, and assist customers with banking needs. You will learn products, services, rates, terms, and procedures to provide accurate solutions.

The role emphasizes professionalism, empathy, and problem-solving across multiple systems. Eligible candidates may receive a 10% language premium for Spanish after assessment.