Remote Contact Center Customer Experience Specialist

U.S. Bank; Lafayette (LA); Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

Remote position

Spanish language premium

Job summary

U.S. Bank is seeking a remote customer service professional to respond to phone and email inquiries, resolve problems, and liaise with internal teams to meet customers' financial needs. The role emphasizes problem-solving, multitasking, and clear communication.

The position offers a shift-based schedule with several time blocks and a language premium for Spanish after assessment. A high school diploma is required, with prior contact center experience preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum nine months contact center training/experience, 18 months prior customer service or related experience, and has completed specialized skill training.

Responsibilities

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Research and resolve problems and errors including fraud support and internet operations; act as liaison between customers and U.S. Bank departments to resolve complex issues.

Skills

Customer service

Problem solving

Negotiation

Time management

Multitasking

Communication

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a remote customer service professional to respond to phone and email inquiries, resolve problems, and liaise with internal teams to meet customers' financial needs. The role emphasizes problem-solving, multitasking, and clear communication.

The position offers a shift-based schedule with several time blocks and a language premium for Spanish after assessment. A high school diploma is required, with prior contact center experience preferred.