Remote Contact Center: Elevate Customer Experience

U.S. Bank; Owensboro (KY); Teletrabalho; USD 28 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote position

Resumo da oferta

U.S. Bank is seeking a Remote Customer Service Professional to handle inquiries via phone or email, resolve issues, and assist customers with financial needs. You will learn bank products and procedures to assist customers effectively, acting as a liaison across departments.

Remote work with hubs preference is available, and strong communication and multitasking skills are essential. Qualified candidates typically have a high school diploma and 9+ months of contact center or related experience,

Qualificações

• Must have basic customer service experience or training.
• Ability to use multiple computer systems and search tools.
• Strong communication and problem-solving mindset.

Responsabilidades

• Provide high-level customer service via phone or email.
• Research and resolve problems including fraud and internet-ops issues.
• Serve as a liaison between customers and bank departments to resolve issues.

Conhecimentos

Problem-solving

Negotiation

Multi-tasking

Customer interaction

Clear communication

MS Office

Formação académica

High school diploma

Descrição da oferta de emprego

U.S. Bank is seeking a Remote Customer Service Professional to handle inquiries via phone or email, resolve issues, and assist customers with financial needs. You will learn bank products and procedures to assist customers effectively, acting as a liaison across departments.

Remote work with hubs preference is available, and strong communication and multitasking skills are essential. Qualified candidates typically have a high school diploma and 9+ months of contact center or related experience,