Remote Customer Experience Specialist

U.S. Bank; Knoxville (TN); Remote; USD 57,308,000 - 64,472,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Basic term and optional term life

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is hiring remote-based customer service professionals to respond to inquiries via phone or email, resolve issues, and guide customers through banking products. Positions start November 30, 2026 with varied shifts and a 10% wage differential for certain schedules.

Bilingual Spanish is a plus, with a language premium after assessment. Our teams collaborate across departments to provide accurate solutions.

Qualifications

• High school diploma or equivalent.
• 9 months of contact center training and 18 months of related experience.
• Spanish language skills considered a plus (premium after assessment).

Responsibilities

• Respond to telephone or email inquiries with professionalism.
• Resolve problems and errors, including fraud and internet operations issues.
• Act as liaison between customers and U.S. Bank departments to resolve complex issues.

Skills

Problem solving

Negotiation

Multitasking

Communication

Time management

Customer service

CRM systems

Education

High school diploma or equivalent

Tools

MS Office

Search tools

Job description

U.S. Bank is hiring remote-based customer service professionals to respond to inquiries via phone or email, resolve issues, and guide customers through banking products. Positions start November 30, 2026 with varied shifts and a 10% wage differential for certain schedules.

Bilingual Spanish is a plus, with a language premium after assessment. Our teams collaborate across departments to provide accurate solutions.