Remote Contact Center Experience Specialist

U.S. Bank; Jackson (MS); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Paid vacation

Paid holidays

Disability insurance

Retirement plan

Job summary

U.S. Bank is hiring for remote Customer Service roles with a start date around 11/30/2026. The positions emphasize responding to inquiries by phone or email, resolving issues across multiple systems, and guiding customers through banking solutions.

Shifts vary and include a 10% differential for late start times. Bilingual Spanish is a plus, with a language premium after assessment. This remote role aligns with hubs nationwide for preference.

Qualifications

• High school diploma or equivalent.
• Typically has nine months of contact center customer service training/experience, 18 months of prior customer service or related experience, and has completed specialized skill training.

Responsibilities

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Research and resolve problems and errors including those related to fraud support and internet operations.
• Liaise between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
• Process and respond to customer inquiries utilizing multiple systems to provide information on accounts with professionalism and accuracy.

Skills

Problem solving

Communication

Time management

Multitasking

Systems navigation

Customer service

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is hiring for remote Customer Service roles with a start date around 11/30/2026. The positions emphasize responding to inquiries by phone or email, resolving issues across multiple systems, and guiding customers through banking solutions.

Shifts vary and include a 10% differential for late start times. Bilingual Spanish is a plus, with a language premium after assessment. This remote role aligns with hubs nationwide for preference.