Remote Contact Center Customer Experience Specialist

U.S. Bank; Seattle (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Sick leave

Holiday pay

Job summary

U.S. Bank is seeking a remote customer service representative to handle telephone and email inquiries, research and resolve problems, including fraud-related issues, while becoming proficient in our products, services, rates, and procedures.

The role offers a pay rate of $20 per hour with weekend shifts; the October 19th class starts soon. Candidates should have a high school diploma or equivalent and 18+ months of customer service experience, with strong communication and multitasking abilities.

Qualifications

• High school diploma or equivalent.
• Typically, at least 18 months of customer service or related experience.

Responsibilities

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Researches and resolves problems and errors including those related to fraud support and internet operations.
• Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Skills

Customer service

Problem solving

Multitasking

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a remote customer service representative to handle telephone and email inquiries, research and resolve problems, including fraud-related issues, while becoming proficient in our products, services, rates, and procedures.

The role offers a pay rate of $20 per hour with weekend shifts; the October 19th class starts soon. Candidates should have a high school diploma or equivalent and 18+ months of customer service experience, with strong communication and multitasking abilities.