Remote Contact Center Agent II (Tier 2)

TicketNetwork; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible remote scheduling

Medical, Dental, and Vision benefits

401k with employer match

Annual voucher for live event tickets

Job summary

TicketNetwork is seeking a Contact Center Agent II to enhance customer experiences by managing support inquiries across calls, chats, and emails. You will act as the crucial link between customers and sellers, ensuring accurate communication of order details and troubleshooting issues.

This position allows for flexible remote scheduling and provides comprehensive benefits, including medical, dental, and vision coverage, generous paid time off, and more. Your expertise will be key to driving operational excellence within the team.

Qualifications

• Previous experience as a Tier 2 support agent for at least 3 months is required.
• Ability to manage customer and broker order issues with ease.

Responsibilities

• Handle inbound and outbound support calls and chat inquiries.
• Serve as the intermediary between customers and sellers.
• Act urgently on escalated queries to ensure customer satisfaction.

Skills

Customer support call handling

De-escalation and troubleshooting

Familiarity with Freshdesk

Job description

TicketNetwork is seeking a Contact Center Agent II to enhance customer experiences by managing support inquiries across calls, chats, and emails. You will act as the crucial link between customers and sellers, ensuring accurate communication of order details and troubleshooting issues.

This position allows for flexible remote scheduling and provides comprehensive benefits, including medical, dental, and vision coverage, generous paid time off, and more. Your expertise will be key to driving operational excellence within the team.