Remote Contact Center Agent, Client Support

Walker Advertising; United States; Remote; USD 19,000 - 26,000; Full time

Benefits offered by this job

PTO 3 weeks

Parental leave 12 weeks

Medical insurance

Dental & Vision

401(k) plan

Wellness program

Career development

Performance bonuses

Job summary

Walker Advertising is seeking a Contact Center Agent in a remote nationwide role in the United States. You will be the first point of contact for individuals seeking legal help, handling inbound/outbound calls, chat, and text to connect clients with the right services.

This full-time hourly position emphasizes empathy, clear communication, and achieving performance goals. You will drive client transfers, input accurate customer data, and maintain high satisfaction and service standards in a

Qualifications

• Past experience in collections, customer service, inside sales, or telemarketing.
• Proven ability to meet or exceed sales goals in a call centre or customer-facing role.
• Excellent oral and written communication skills.
• Self-motivated with the ability to thrive in incentive-driven environments.
• Strong problem-solving, multitasking, and prioritisation abilities.

Responsibilities

• Deliver exceptional customer service via phone, chat, and text.
• Understand each consumer’s situation and guide them to suitable legal services.
• Handle concerns and provide solutions within set time limits.
• Maintain a professional, customer-oriented demeanor.
• Accurately input and update customer information.
• Meet or exceed performance metrics and customer satisfaction targets.
• Prioritize and manage time during high call volumes while preserving quality.
• Collaborate with the team to ensure seamless operations and policies.

Skills

Customer service

Inbound/outbound calls

Active listening

Communication skills

Time management

Sales targets

Typing 35 wpm

Job description

Walker Advertising is seeking a Contact Center Agent in a remote nationwide role in the United States. You will be the first point of contact for individuals seeking legal help, handling inbound/outbound calls, chat, and text to connect clients with the right services.

This full-time hourly position emphasizes empathy, clear communication, and achieving performance goals. You will drive client transfers, input accurate customer data, and maintain high satisfaction and service standards in a