Remote Construction Insurance Account Manager

Insurance Office of America; Brookings (SD); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K with matching

Paid time off

Career growth

Job summary

Insurance Office of America in Brookings, SD area seeks an Account Manager - Commercial Lines to manage a book of business, retain existing accounts, and support new business. This hybrid/remote role offers flexible work arrangements and the chance to lead a dedicated team.

You will coordinate day-to-day administrative and customer service activities, handle policy administration, billing, claims, and renewals, and ensure data accuracy across platforms while delivering proactive service to

Qualifications

• 3–5 years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance industry

P&C licensing

Client services

Team leadership

Education

High School Diploma

CIC or equivalent

Tools

MS Office

Job description

Insurance Office of America in Brookings, SD area seeks an Account Manager - Commercial Lines to manage a book of business, retain existing accounts, and support new business. This hybrid/remote role offers flexible work arrangements and the chance to lead a dedicated team.

You will coordinate day-to-day administrative and customer service activities, handle policy administration, billing, claims, and renewals, and ensure data accuracy across platforms while delivering proactive service to