Remote Account Manager | Commercial Insurance (Construction)

Insurance Office of America; Fargo (ND); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to oversee an assigned book of business, ensuring retention and supporting new business in a hybrid setting with optional remote work.

You will coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure accurate policy administration, billing, and coverage analysis while maintaining strong client relationships.

Qualifications

• Active P&C license is required.
• 3–5 years of account management experience or 5+ years in insurance.
• Strong analytical, problem-solving, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable and help collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.

Skills

Account management

Analytical skills

Customer service

Communication

MS Office

Education

High School Diploma

CIC designation preferred

Tools

Agency management systems

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to oversee an assigned book of business, ensuring retention and supporting new business in a hybrid setting with optional remote work.

You will coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure accurate policy administration, billing, and coverage analysis while maintaining strong client relationships.