Remote Construction Customer Service Specialist

Peninsula Fiber Network, LLC; United States; Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive pay: $20–$30/hour

Paid time off

100% remote work

Supportive team environment

Monday–Friday schedule; no weekends

Job summary

TSM Solutions delivers comprehensive customer service support to small businesses in the construction industry. Our dedicated advisors greet your clients when they call, ensuring a positive start to their experience every time.

We handle scheduling for customer service appointments, onsite consultations, and other meetings. After you complete a service or project, our advisors reach out to your clients to ensure they are fully satisfied.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Experience in customer service or a related field, with a preference for those familiar with scheduling services in the construction industry.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using various computer systems and software.
• A high school diploma or equivalent is required; additional education or training is a plus.
• Must enjoy providing exceptional customer experiences.
• Successful applicants may be required to undergo a thorough background check and drug test.

Responsibilities

• Answer and respond to customer inquiries via phone, email, and chat in a prompt, helpful and professional manner.
• Schedule services efficiently for our clients which include businesses within the construction industry.
• Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction.
• Maintain accurate customer records and document all interactions.
• Collaborate with other team members to improve customer service processes and experiences.
• Stay informed about our clients’ products and services to provide accurate information to customers.

Skills

Verbal communication

Written communication

Problem solving

Customer service

Scheduling experience

Multi-tasking

Computer skills

Education

High school diploma or equivalent

Job description

TSM Solutions delivers comprehensive customer service support to small businesses in the construction industry. Our dedicated advisors greet your clients when they call, ensuring a positive start to their experience every time.

We handle scheduling for customer service appointments, onsite consultations, and other meetings. After you complete a service or project, our advisors reach out to your clients to ensure they are fully satisfied.