Remote Construction Customer Support Pro

Waldo Solutions; Chassell Township (MI); Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

100% Remote Work

Supportive Team Environment

Mon-Fri schedule; no weekends

Job summary

TSM Solutions is seeking a Customer Service Representative to join our remote team from anywhere in the United States. You will be the friendly voice for small business clients, handling calls, emails, and chats with care and professionalism.

Responsibilities include scheduling services, resolving customer issues, and maintaining records. A high school diploma and strong communication skills are required, with background checks possibly conducted.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Experience in customer service or a related field, with a preference for scheduling in construction.

Responsibilities

• Answer and respond to customer inquiries via phone, email, and chat in a prompt, helpful and professional manner.
• Schedule services efficiently for clients in the construction industry.
• Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction.
• Maintain accurate customer records and document all interactions.
• Collaborate with other team members to improve customer service processes and experiences.
• Stay informed about clients’ products and services to provide accurate information to customers.

Skills

Verbal communication

Written communication

Customer-focused

Scheduling experience

Multitasking

Education

High school diploma

Tools

Computers/Software

Job description

TSM Solutions is seeking a Customer Service Representative to join our remote team from anywhere in the United States. You will be the friendly voice for small business clients, handling calls, emails, and chats with care and professionalism.

Responsibilities include scheduling services, resolving customer issues, and maintaining records. A high school diploma and strong communication skills are required, with background checks possibly conducted.