Repair Support Specialist

Employee Magnets; Grapevine (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer support company is seeking a TSM Agent to provide phone and email support to customers regarding repairs. Responsibilities include contacting customers for information, answering inquiries about repair statuses, and packaging products for return. Ideal candidates will possess strong customer support skills, attention to detail, and the ability to effectively communicate. The role requires sitting for extended periods and occasional lifting of up to 25lbs. Join us to ensure customer satisfaction and support operations in a dynamic environment.

Qualifications

• Requires product knowledge and patience.
• Employee must be able to lift up to 25lbs.
• Ability to use a computer keyboard and small handheld tools.

Responsibilities

• Provide customer support via phone and email.
• Contact customers regarding their perceived issues.
• Answer incoming calls about repair status.
• Package repairs for customer return.

Skills

Customer support

Active listening

Problem-solving

Attention to detail

Job description

A customer support company is seeking a TSM Agent to provide phone and email support to customers regarding repairs. Responsibilities include contacting customers for information, answering inquiries about repair statuses, and packaging products for return. Ideal candidates will possess strong customer support skills, attention to detail, and the ability to effectively communicate. The role requires sitting for extended periods and occasional lifting of up to 25lbs. Join us to ensure customer satisfaction and support operations in a dynamic environment.