Remote Construction Customer Care Specialist

Dayton Roger's; North Carolina; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Growth opportunities

Job summary

Dayton Roger's Contract is a leading provider of construction services and materials in the Dayton area. We are seeking a Customer Care Representative to serve as the main contact for client inquiries and to support sales and operations for seamless project execution.

The role focuses on delivering exceptional customer service, handling inquiries, and keeping accurate records while contributing to process improvements and timely project delivery.

Qualifications

• Clear communication and customer service aptitude.
• Strong interpersonal and problem-solving abilities.
• Proficiency with Microsoft Office and ability to learn new software quickly.

Responsibilities

• Answer incoming calls and emails promptly and professionally.
• Provide accurate information on services, pricing, and timelines.
• Resolve complaints and issues in a timely manner.
• Collaborate with sales and operations to meet customer needs and budgets.
• Maintain detailed records of interactions and transactions.
• Identify opportunities to improve the customer experience.
• Stay up-to-date with products and industry trends.

Skills

Communication skills

Interpersonal skills

Microsoft Office

Multitasking

Education

High school diploma or equivalent

Some college preferred

Tools

CRM software

Job description

Dayton Roger's Contract is a leading provider of construction services and materials in the Dayton area. We are seeking a Customer Care Representative to serve as the main contact for client inquiries and to support sales and operations for seamless project execution.

The role focuses on delivering exceptional customer service, handling inquiries, and keeping accurate records while contributing to process improvements and timely project delivery.