Remote Compliance Analyst – Consumer Disputes

Automatic Data Processing, Inc.; Colorado; Hybrid; USD 37,000 - 46,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Compliance Analyst to manage consumer disputes and complaints from a remote Colorado base. You will investigate, respond to inquiries, and analyze data to identify trends and risks, collaborating with operations, client services, and compliance teams.

The role emphasizes process improvement, audits, and reporting to uphold consumer protection standards within regulatory guidelines.

Qualifications

• Strong analytical skills to assess complaints, identify root causes and trends.
• Excellent written and verbal communication for drafting responses and coordinating with stakeholders.
• Attention to detail with ability to manage multiple files and meet deadlines.
• Problem solving mindset with ability to implement corrective actions.
• Able to adapt to a fast-paced, results-driven environment.
• Proficient in Microsoft Excel and related tools.

Responsibilities

• Review, investigate, and resolve consumer complaints and disputes in compliance with laws and regulations.
• Ensure timely and accurate responses to complaints via various channels.
• Analyze complaint data to identify trends, root causes and potential issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees across the Firm.
• Contribute to procedures and training to improve resolution processes.
• Stay informed of regulatory changes and best practices affecting complaint management.

Skills

Analytical skills

Written & verbal communication

Detail oriented

Problem solving

Adaptability

Excel proficiency

Regulatory knowledge

Education

High school diploma (or equivalent)

Tools

Microsoft Excel

Job description

Automatic Data Processing, Inc. is seeking a Compliance Analyst to manage consumer disputes and complaints from a remote Colorado base. You will investigate, respond to inquiries, and analyze data to identify trends and risks, collaborating with operations, client services, and compliance teams.

The role emphasizes process improvement, audits, and reporting to uphold consumer protection standards within regulatory guidelines.