Compliance Analyst

Automatic Data Processing, Inc.; Colorado; Hybrid; USD 37,000 - 46,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Compliance Analyst to manage consumer disputes and complaints from a remote Colorado base. You will investigate, respond to inquiries, and analyze data to identify trends and risks, collaborating with operations, client services, and compliance teams.

The role emphasizes process improvement, audits, and reporting to uphold consumer protection standards within regulatory guidelines.

Qualifications

• Strong analytical skills to assess complaints, identify root causes and trends.
• Excellent written and verbal communication for drafting responses and coordinating with stakeholders.
• Attention to detail with ability to manage multiple files and meet deadlines.
• Problem solving mindset with ability to implement corrective actions.
• Able to adapt to a fast-paced, results-driven environment.
• Proficient in Microsoft Excel and related tools.

Responsibilities

• Review, investigate, and resolve consumer complaints and disputes in compliance with laws and regulations.
• Ensure timely and accurate responses to complaints via various channels.
• Analyze complaint data to identify trends, root causes and potential issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees across the Firm.
• Contribute to procedures and training to improve resolution processes.
• Stay informed of regulatory changes and best practices affecting complaint management.

Skills

Analytical skills

Written & verbal communication

Detail oriented

Problem solving

Adaptability

Excel proficiency

Regulatory knowledge

Education

High school diploma (or equivalent)

Tools

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Compliance Analyst

Compliance Full Time Professional Remote, CO, US

2 days ago Requisition ID: 1190

Salary Range: $41,600.00 To $41,600.00 Annually

Job Summary:

The Compliance Analyst – Consumer disputes and complaints is responsible for managing and remediating consumer disputes and complaints in accordance with regulatory requirements, internal policies and procedures, and the Firm’s client’s requirements. This role includes reviewing and investigating consumer complaints and disputes, ensuring timely and accurate responses, and identifying trends or systemic issues that may pose compliance risks. The analyst works closely with operational, call monitoring, client services, and compliance departments. Additionally, the analyst contributes to root cause analysis, continuous improvement efforts, and compliance reporting to support a strong consumer protection framework.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

• Review, investigate, and resolve consumer complaints and disputes in compliance with application laws and regulations.
• Ensure timely and accurate responses to complaints received through various channels.
• Analyze complaint data to identify trends, root causes, and potential compliance issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees throughout the Firm.
• Contribute to the development of procedures and training to improve complaint resolution processes.
• Stay informed of regulatory changes and industry’s best practices affecting consumer complaint management.

Required Skills/Abilities:

• Strong analytical skills to assess complaint details, identify issues, and determine root causes.
• Excellent written and verbal communication skills for drafting responses and communicating with stakeholders.
• Detailed oriented with organizational skills to manage multiple files, meet deadlines, and prioritize tasks.
• Problem solving mindset with the ability to recommend and support effective corrective actions.
• Able to manage shifting priorities in a fast-paced, result-driven environment.
• Proficient in the Microsoft Suite of products (especially Excel).

Education and Experience:

• High school diploma (or equivalent) is required; degree preferred but not required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.