Remote QA & Compliance Coordinator

Automatic Data Processing, Inc.; Tulsa (OK); On-site; USD 21,000 - 25,000; Full time

Job summary

Automatic Data Processing, Inc. in Tulsa, OK is seeking a Compliance and Quality Assurance Coordinator to support monitoring, documentation review, audit preparation, and quality control activities ensuring adherence to federal, state, client, and company requirements.

The role covers compliance and QA duties, including maintaining checklists, preparing regulatory documentation, tracking QA trends, and coordinating with multiple departments.

Qualifications

• High school diploma or GED required.
• 1–3 years of experience in compliance, quality assurance, auditing, operations support, or related field preferred.
• Experience within financial services, collections, call center operations, or regulated industries preferred.
• Strong organizational and time management skills; attention to detail and accuracy.

Responsibilities

• Maintain compliance monitoring checklists and tracking logs.
• Perform routine reviews of compliance-related documentation and records.
• Track regulatory, client, and internal compliance requirements to completion.
• Assist with preparation and collection of documentation for regulatory examinations, audits, and client reviews.
• Assist in the completion of corrective action items and follow up with responsible departments.
• Review policies, procedures, and training materials for consistency and required updates.
• Maintain compliance evidence repositories and document retention requirements.
• Assist with complaint tracking and reporting.
• Conduct quality assurance reviews utilizing established QA scorecards and standards.
• Review recorded calls and account activity for adherence to regulatory and client requirements.
• Document findings, observations, and opportunities for improvement.
• Assist with calibration sessions and quality assurance reporting.
• Track quality assurance trends and recurring deficiencies.
• Support implementation and monitoring of corrective actions resulting from QA reviews.
• Act as the liaison between QA and Compliance
• Maintain QA records and reporting metrics.
• Prepare reports, spreadsheets, dashboards, and management summaries.
• Monitor departmental task lists and completion status.
• Coordinate meetings related to compliance and quality initiatives.
• Maintain organized electronic records and supporting documentation.
• Assist with special projects and departmental initiatives as assigned.

Skills

Organizational skills

Written and verbal communication

Attention to detail

Multitasking

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Automatic Data Processing, Inc. in Tulsa, OK is seeking a Compliance and Quality Assurance Coordinator to support monitoring, documentation review, audit preparation, and quality control activities ensuring adherence to federal, state, client, and company requirements.

The role covers compliance and QA duties, including maintaining checklists, preparing regulatory documentation, tracking QA trends, and coordinating with multiple departments.