Consumer Disputes Compliance Analyst: Insight & Resolution

Rausch Sturm LLP; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Rausch Sturm LLP is seeking a Compliance Analyst focused on consumer disputes and complaints to ensure regulatory and internal policy adherence. You will work closely with operations, client services, call monitoring, and compliance teams to review, investigate, and remediate complaints, ensuring timely and accurate responses.

The role emphasizes data analysis to identify trends and root causes, support for monitoring and audits, and contributing to procedures and training to strengthen the

Qualifications

• Analytical and written communication skills required.
• Ability to manage multiple files and meet deadlines.
• Proficiency with MS Excel and MS Office tools preferred.

Responsibilities

• Review, investigate, and resolve consumer complaints in compliance with laws and firm policies.
• Ensure timely and accurate responses to complaints received via multiple channels.
• Analyze complaint data to identify trends and root causes; support monitoring and audits.

Skills

Analytical thinking

Written communication

Attention to detail

Problem solving

Time management

MS Excel

Education

High school diploma

Tools

Microsoft Office

Job description

Rausch Sturm LLP is seeking a Compliance Analyst focused on consumer disputes and complaints to ensure regulatory and internal policy adherence. You will work closely with operations, client services, call monitoring, and compliance teams to review, investigate, and remediate complaints, ensuring timely and accurate responses.

The role emphasizes data analysis to identify trends and root causes, support for monitoring and audits, and contributing to procedures and training to strengthen the