Compliance Analyst

Rausch Sturm LLP; Stati Uniti; In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Rausch Sturm LLP is seeking a Compliance Analyst focused on consumer disputes and complaints to ensure regulatory and internal policy adherence. You will work closely with operations, client services, call monitoring, and compliance teams to review, investigate, and remediate complaints, ensuring timely and accurate responses.

The role emphasizes data analysis to identify trends and root causes, support for monitoring and audits, and contributing to procedures and training to strengthen the

Competenze

• Analytical and written communication skills required.
• Ability to manage multiple files and meet deadlines.
• Proficiency with MS Excel and MS Office tools preferred.

Mansioni

• Review, investigate, and resolve consumer complaints in compliance with laws and firm policies.
• Ensure timely and accurate responses to complaints received via multiple channels.
• Analyze complaint data to identify trends and root causes; support monitoring and audits.

Conoscenze

Analytical thinking

Written communication

Attention to detail

Problem solving

Time management

MS Excel

Formazione

High school diploma

Strumenti

Microsoft Office

Descrizione del lavoro

Job Summary

The Compliance Analyst – Consumer disputes and complaints is responsible for managing and remediating consumer disputes and complaints in accordance with regulatory requirements, internal policies and procedures, and the Firm’s client’s requirements. This role includes reviewing and investigating consumer complaints and disputes, ensuring timely and accurate responses, and identifying trends or systemic issues that may pose compliance risks. The analyst works closely with operational, call monitoring, client services, and compliance departments. Additionally, the analyst contributes to root cause analysis, continuous improvement efforts, and compliance reporting to support a strong consumer protection framework.

Essential Duties And Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

• Review, investigate, and resolve consumer complaints and disputes in compliance with application laws and regulations.
• Ensure timely and accurate responses to complaints received through various channels.
• Analyze complaint data to identify trends, root causes, and potential compliance issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees throughout the Firm.
• Contribute to the development of procedures and training to improve complaint resolution processes.
• Stay informed of regulatory changes and industry’s best practices affecting consumer complaint management.

Required Skills/Abilities

• Strong analytical skills to assess complaint details, identify issues, and determine root causes.
• Excellent written and verbal communication skills for drafting responses and communicating with stakeholders.
• Detailed oriented with organizational skills to manage multiple files, meet deadlines, and prioritize tasks.
• Problem solving mindset with the ability to recommend and support effective corrective actions.
• Able to manage shifting priorities in a fast-paced, result-driven environment.
• Proficient in the Microsoft Suite of products (especially Excel).

Education And Experience

• High school diploma (or equivalent) is required; degree preferred but not required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.