Remote Complaints Handler (UK) — Calm Resolution Expert

United States Digital Space LLC; United States; Remote; USD 16,000 - 17,000; Full time

Benefits offered by this job

100% remote

UK time zone alignment

Long-term placement

Stable UK employer

Job summary

Remote Recruitment is hiring a Complaints Handler for a UK-based employer, fully remote from South Africa. You will take the hardest customer conversations and turn them into resolved cases.

You'll own complaints from first contact to closure for a UK business — investigating what actually happened, keeping the customer informed, and writing the response. Calm, fair and thorough matters more than fast here.

Qualifications

• Experience handling complaints, escalations or disputes.
• Strong written English — you will be drafting customer-facing responses.
• Ability to stay measured with frustrated customers.
• Experience with a case management or CRM system.
• Accurate record-keeping under service-level deadlines.

Responsibilities

• Log and acknowledge complaints within agreed service levels
• Investigate cases by gathering records and speaking to internal teams
• Draft clear written responses and resolution offers
• Escalate cases that meet defined thresholds
• Track complaint themes and report recurring causes

Skills

Complaint handling

Written English

Customer empathy

CRM system

Record-keeping

Tools

Zendesk

Freshdesk

Job description

Remote Recruitment is hiring a Complaints Handler for a UK-based employer, fully remote from South Africa. You will take the hardest customer conversations and turn them into resolved cases.

You'll own complaints from first contact to closure for a UK business — investigating what actually happened, keeping the customer informed, and writing the response. Calm, fair and thorough matters more than fast here.