Remote Community Strategy & Operations Lead

SupportYourApp; United States; Teletrabalho; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

USD compensation

International environment

Referral rewards

No time-tracking

Work-life balance

Leadership development

Resumo da oferta

SupportYourApp, a global Intelligent Support-as-a-Service leader, is hiring a Community Strategy & Operations Consultant to work with creators and cross-functional teams remotely in the United States. You will manage projects, monitor performance, and drive process improvements across markets while upholding a People First approach.

The role requires native Spanish and English at C1 level, strong project management, and hands-on data work in Google Sheets.

Qualificações

• Native Spanish and fluent English (C1) communication.
• Proven ability to manage projects and coordinate cross-functional teams.
• Experience handling data in Google Sheets with filters, formulas and pivots.
• Strong ownership, proactive problem solving and detail orientation.
• Experience in operations, project coordination or marketplace operations is a plus.

Responsabilidades

• Source, contact and activate creators for projects and missions.
• Monitor creator performance, follow up on missed requirements, and provide feedback or retraining.
• Coordinate projects and workflows, ensuring deliverables are completed accurately and on time.
• Handle operational issues and escalations by investigating and driving them to resolution.
• Collaborate with other agents and cross-functional teams to ensure effective operations.
• Proactively identify and address issues to keep projects and market operations running smoothly.
• Investigate fraud and risk cases, taking appropriate action when needed.
• Track operational performance and KPIs using Google Sheets and internal tools.
• Identify recurring issues and contribute to process and operational improvements.

Conhecimentos

Project management

Google Sheets

Data analysis

Task prioritization

Ownership

Communication

Ferramentas

Google Sheets

Descrição da oferta de emprego

SupportYourApp, a global Intelligent Support-as-a-Service leader, is hiring a Community Strategy & Operations Consultant to work with creators and cross-functional teams remotely in the United States. You will manage projects, monitor performance, and drive process improvements across markets while upholding a People First approach.

The role requires native Spanish and English at C1 level, strong project management, and hands-on data work in Google Sheets.