(Fluent English & Spanish) Community Strategy & Operations (global, remote)

SupportYourApp; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work

USD compensation

International environment

Referral rewards

No time-tracking

Work-life balance

Leadership development

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service leader, is hiring a Community Strategy & Operations Consultant to work with creators and cross-functional teams remotely in the United States. You will manage projects, monitor performance, and drive process improvements across markets while upholding a People First approach.

The role requires native Spanish and English at C1 level, strong project management, and hands-on data work in Google Sheets.

Qualifications

• Native Spanish and fluent English (C1) communication.
• Proven ability to manage projects and coordinate cross-functional teams.
• Experience handling data in Google Sheets with filters, formulas and pivots.
• Strong ownership, proactive problem solving and detail orientation.
• Experience in operations, project coordination or marketplace operations is a plus.

Responsibilities

• Source, contact and activate creators for projects and missions.
• Monitor creator performance, follow up on missed requirements, and provide feedback or retraining.
• Coordinate projects and workflows, ensuring deliverables are completed accurately and on time.
• Handle operational issues and escalations by investigating and driving them to resolution.
• Collaborate with other agents and cross-functional teams to ensure effective operations.
• Proactively identify and address issues to keep projects and market operations running smoothly.
• Investigate fraud and risk cases, taking appropriate action when needed.
• Track operational performance and KPIs using Google Sheets and internal tools.
• Identify recurring issues and contribute to process and operational improvements.

Skills

Project management

Google Sheets

Data analysis

Task prioritization

Ownership

Communication

Tools

Google Sheets

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Source, contact and activate creators for projects and missions;
• Monitor creator performance, follow up on missed requirements, and provide feedback or re-training;
• Coordinate projects and workflows, ensuring deliverables are completed accurately and on time;
• Handle operational issues and escalations by investigating and driving them to resolution;
• Collaborate with other agents and cross-functional teams to ensure effective operations;
• Proactively identify and address issues to keep projects and market operations running smoothly;
• Investigate fraud and risk cases, taking appropriate action when needed;
• Track operational performance and KPIs using Google Sheets and internal tools;
• Identify recurring issues and contribute to process and operational improvements;

What you need to succeed in this role:

• Native Spanishand excellent English communication skills (both written and verbal at C1 level) is a must;
• Solution-oriented mindset with solid project management skills;
• Experience handling data in Google Sheets, including knowledge of filters, formulas, pivot tables is a must;
• Ability to organize tasks, set priorities, and drive execution autonomously;
• Proactive approach with strong ownership of tasks and responsibilities;
• Detail-oriented approach;
• Excellent communication and interpersonal skills;
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

Will be a great plus:

• Previous experience in operations, project coordination, creator/account management or marketplace operations;

Benefits:

• Fixed schedule: Monday–Friday, 4 PM–1AM on GMT+2;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also –internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements;

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal code: 3R5