Remote Community Outreach Enrollment Specialist

ConcertoCare; New York (NY); Hybride; USD 29 000 - 33 000; Plein temps

Avantages offerts par ce poste

Monthly Bonus Incentive

PTO 15 days + 3 floating holidays

8 paid holidays yearly

Medical, Dental, Vision and 401k

Résumé du poste

ConcertoCare is seeking a Community Outreach Sales Rep (PES) to engage prospective patients, explain the value of our care model, and guide enrollment through the intake process. This role is fully remote and supports the East Coast region, with standard hours 8 am–5 pm CST/EST.

You will build relationships, overcome objections, coordinate with clinical and operations teams, and track activities in Salesforce and EMR.

Qualifications

• 1 year in healthcare or patient-oriented role.
• 1 year in customer service.
• Sales experience preferred.
• CNA/MA background is a plus.
• Call center experience is a plus.
• Demonstrated passion for extraordinary patient service.

Responsabilités

• Conduct high-volume outreach to prospective patients, building rapport and engagement.
• Clearly communicate the value and benefits of the services, addressing enrollment barriers.
• Drive patient enrollment by identifying needs and overcoming objections.
• Utilize phone, in-person, and community-based outreach to reach hard-to-reach patients.
• Manage a pipeline of prospective patients and prioritize activities to maximize enrollment opportunities.
• Track outreach activities and enrollment in Salesforce and EMR systems.
• Schedule initial patient appointments and coordinate required intake activities.
• Respond to inbound inquiries and guide patients through enrollment.
• Collaborate with clinical and operational teams to remove barriers and ensure engagement.
• Maintain professionalism and patient confidentiality.

Connaissances

Healthcare exp

Customer service

Sales experience

Communication

CRM familiarity

Outils

Salesforce

CRM software

Description du poste

ConcertoCare is seeking a Community Outreach Sales Rep (PES) to engage prospective patients, explain the value of our care model, and guide enrollment through the intake process. This role is fully remote and supports the East Coast region, with standard hours 8 am–5 pm CST/EST.

You will build relationships, overcome objections, coordinate with clinical and operations teams, and track activities in Salesforce and EMR.