Remote Commercial Mortgage Servicing Leader

Symetra; United States; On-site; USD 97,000 - 161,000; Full time

Benefits offered by this job

Flexible work arrangements

401(k) with company matching up to 6%

Paid time away and holidays

Company matching charitable donations

Job summary

Symetra is seeking a Commercial Mortgage Loan Servicing Manager to lead the servicing operations for our commercial real estate mortgage loan portfolio. You will drive operational excellence, manage risk and compliance, and develop a high-performing team to deliver exceptional customer service.

You will oversee loan accounting, payment processing, reporting, and vendor oversight while partnering with technology teams to implement scalable servicing solutions.

Qualifications

• 5+ years of progressively responsible commercial real estate mortgage loan servicing, loan operations, or related experience.
• 2+ years of people leadership experience, including coaching and developing employees.
• Knowledge of commercial loan servicing operations, loan accounting, and operational risk management.
• Experience managing vendors and partnering across business functions.
• Strong communication, problem-solving, and relationship-building skills.
• Comfortable working with servicing technologies and business systems.

Responsibilities

• Lead and develop a high-performing loan servicing team through coaching, performance management, workforce planning, and talent development.
• Oversee day-to-day servicing operations, including loan accounting, payment processing, reporting, compliance monitoring, operational controls, and vendor oversight.
• Provide technical supervision to the loan servicing operations team in areas such as customer service, loan accounting, payment processing, financial reporting, servicing system management, and new loan funding support.
• Identify opportunities to improve processes, reduce risk, and enhance efficiency through technology and workflow improvements.
• Ensure timely and accurate servicing of the commercial mortgage portfolio while maintaining strong service standards.
• Partner with business and technology teams to implement scalable solutions that support operational excellence and portfolio growth.
• Support audits, regulatory requirements, and risk management activities.

Skills

Loan servicing

Leadership

Risk management

Customer service

Technology proficiency

Education

College degree or equivalent

High School Diploma

Tools

Servicing systems

Job description

Symetra is seeking a Commercial Mortgage Loan Servicing Manager to lead the servicing operations for our commercial real estate mortgage loan portfolio. You will drive operational excellence, manage risk and compliance, and develop a high-performing team to deliver exceptional customer service.

You will oversee loan accounting, payment processing, reporting, and vendor oversight while partnering with technology teams to implement scalable servicing solutions.