Remote Commercial Mortgage Servicing Manager

Symetra Financial Corporation; Bellevue, Northern (WA, KY); Hybrid; USD 97,000 - 161,000; Full time

Benefits offered by this job

Flexible full-time or hybrid telecommu

401(k) with company match up to6%

Paid time off and holidays

Company matching charitable giving

Job summary

Symetra Financial Corporation is seeking a Commercial Mortgage Loan Servicing Manager to lead the servicing operations for the commercial real estate mortgage loan portfolio. You will drive operational excellence, manage risk and compliance, develop team members, and partner across the organization to optimize processes and technology for a seamless servicing experience.

You will lead day-to-day operations, oversee loan accounting, payment processing, and reporting, while guiding staff, vendors,

Qualifications

• 5+ years of progressively responsible commercial real estate mortgage loan servicing or related experience.
• 2+ years of people leadership experience, coaching and developing employees.
• Knowledge of commercial loan servicing operations, loan accounting, and risk management.
• Experience managing vendors and partnering across business functions.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to improve processes and drive operational results.

Responsibilities

• Lead and develop a high-performing loan servicing team through coaching and workforce planning.
• Oversee day-to-day servicing operations including loan accounting, payment processing, reporting, and controls.
• Provide technical supervision across servicing operations (customer service, loan accounting, payment processing, reporting, system management).
• Identify opportunities to improve processes and reduce risk through technology and workflow improvements.
• Ensure timely and accurate servicing of the commercial mortgage portfolio while maintaining service standards.
• Partner with business and technology teams to implement scalable solutions.

Skills

People leadership

Commercial real estate

Loan servicing

Vendor management

Communication

Process improvement

Education

Bachelor's degree or equivalent

Job description

Symetra Financial Corporation is seeking a Commercial Mortgage Loan Servicing Manager to lead the servicing operations for the commercial real estate mortgage loan portfolio. You will drive operational excellence, manage risk and compliance, develop team members, and partner across the organization to optimize processes and technology for a seamless servicing experience.

You will lead day-to-day operations, oversee loan accounting, payment processing, and reporting, while guiding staff, vendors,