Remote Commercial Lines Underwriter Associate - Call Center

Team Focus Insurance Group; El Paso (TX); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401K Match

Paid Holidays

Flexible Spending Account

Remote and Hybrid Opportunities

Job summary

Team Focus Insurance Group is seeking an Underwriter Associate CL-I for Workers' Compensation to deliver concierge-level service to insureds and agents. You will handle calls, renewals, billings, cancellations, and new business setup while ensuring regulatory compliance and timely communication.

This role offers opportunities across the service center and supports cross-training in other units as business needs require, with remote and hybrid options available.

Qualifications

• Experience: Basic customer service experience and/or insurance experience. Prior call center or high-volume customer service experience is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Experience with agency management systems such as EZLynx or similar platforms.

Responsibilities

• Receive incoming phone calls and service tasks regarding policy documents, billing inquiries, renewals, claims, cancellations, and reinstatement inquiries.
• Locate new or renewal policies, review for accuracy, and communicate with insureds, agents, and underwriters to confirm bindings and provide updates.
• Assist with new line quote submissions and set up accounts in agency systems, including FNOS tasks.
• Process insured-requested cancellations and conduct pre-cancellation outreach to retain business and mitigate risk.
• Support agents by preparing documents and handling service requests; follow up to ensure items are resolved within timelines.

Skills

Bilingual English/Spanish

Customer service

Communication

Problem solving

Technical acumen

Tools

EZLynx

Microsoft Office

Job description

Team Focus Insurance Group is seeking an Underwriter Associate CL-I for Workers' Compensation to deliver concierge-level service to insureds and agents. You will handle calls, renewals, billings, cancellations, and new business setup while ensuring regulatory compliance and timely communication.

This role offers opportunities across the service center and supports cross-training in other units as business needs require, with remote and hybrid options available.