Remote Commercial Lines Underwriter II — Growth & Mentoring

PEAK6; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, Pet

401K Match

Paid Holidays

Volunteer Days

Paid Parental Leave

Disability & Employee Assistance

Tuition Reimbursement

Job summary

Team Focus Insurance Group seeks a Call Center Underwriter II - Commercial Lines to manage endorsements, renewals, and certificates for mid-sized commercial accounts. You will respond to inquiries via phone and email, maintain accuracy, and support cross-selling initiatives.

The role emphasizes technical underwriting acumen, collaborative teamwork, and mentoring peers, with remote/hybrid flexibility and extended hours as needed.

Qualifications

• Active Property & Casualty Insurance License required; must be able to obtain licensing in all 50 states.
• Comprehensive understanding of commercial lines insurance products and risk assessment.
• Proven ability to handle more complex or high-exposure accounts with minimal supervision.
• Strong verbal and written communication skills with a customer-first mindset.
• High degree of accuracy and attention to detail in processing and documentation.
• Proficient in agency management systems (e.g., EZLynx) and CRM platforms.
• Able to lead by example and provide informal peer coaching and support.

Responsibilities

• Underwrite and process commercial lines endorsements within assigned authority levels, ensuring compliance with underwriting guidelines.
• Review and manage complex and high-profile accounts, demonstrating advanced knowledge of commercial coverages and risk evaluation.
• Issue accurate and timely certificates of insurance and endorsements in accordance with client-specific and regulatory requirements.
• Provide expert-level service by responding to policyholder and agent inquiries via phone and email, with attention to detail and resolution follow-through.
• Manage workflow from tasks indexed via email and phone calls, maintaining a timely and organized approach to documentation and follow-up.
• Support proactive policy renewals by reviewing account history and identifying opportunities to adjust coverage or add value.
• Collaborate with cross-functional teams to identify and act on opportunities for cross-selling additional lines of coverage.
• Take a lead role in assisting and mentoring peers, offering training support, process clarification, and sharing of best practices as needed.
• Serve as a go-to resource for escalated service issues, demonstrating sound judgment and customer-centric problem-solving.
• Support quality control initiatives by identifying process inefficiencies, recommending improvements, and assisting with audits when required.
• Actively contribute to maintaining client satisfaction scores and service level agreements (SLAs).

Skills

P&C license

Commercial lines underwriting

Customer service

Communication

Agency management systems

CRM platforms

Peer coaching

Education

Associate or Bachelor's degree preferred

Tools

EZLynx

CRM platforms

Job description

Team Focus Insurance Group seeks a Call Center Underwriter II - Commercial Lines to manage endorsements, renewals, and certificates for mid-sized commercial accounts. You will respond to inquiries via phone and email, maintain accuracy, and support cross-selling initiatives.

The role emphasizes technical underwriting acumen, collaborative teamwork, and mentoring peers, with remote/hybrid flexibility and extended hours as needed.