Remote Commercial Lines Account Manager (PT Hours)

Insurance Office Of America, Inc.; Springfield (OR); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Career progression

Work-life balance

Community service

Job summary

Insurance Office of America in Oregon is seeking an Account Manager - Commercial Lines to manage an assigned book, retain clients, and support new business. You will coordinate day-to-day admin and client service, resolving complex issues and ensuring accuracy.

Ideal candidates have 3+ years in account management or 5+ years in insurance, active P&C license, and CIC or similar designation preferred. Strong analytical, communication, and MS Office skills are essential.

Qualifications

• 3+ years of account management experience, or 5+ years in insurance.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical and decision-making skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Customer service

Communication

MS Office

Education

High School Diploma

CIC or equivalent

Tools

MS Office

Job description

Insurance Office of America in Oregon is seeking an Account Manager - Commercial Lines to manage an assigned book, retain clients, and support new business. You will coordinate day-to-day admin and client service, resolving complex issues and ensuring accuracy.

Ideal candidates have 3+ years in account management or 5+ years in insurance, active P&C license, and CIC or similar designation preferred. Strong analytical, communication, and MS Office skills are essential.