Remote Commercial Insurance Account Manager – Construction

Insurance Office of America; New Haven (CT); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401K with employer match

Career growth opportunities

Work-life balance

Job summary

Insurance Office of America seeks an Account Manager - Commercial Lines to manage a book of business, support new business, and ensure retention. The role involves coordinating daily admin and customer service tasks, resolving complex issues, and ensuring accuracy across agency systems.

Ideal candidates have 3–5 years of account management or 5+ years in insurance, active P&C licensing (CIC preferred), and strong analytical, communication, and organizational skills, with MS Office proficiency.

Qualifications

• 3–5 years account management experience or 5+ years in insurance
• Active property & casualty licensing; CIC or equivalent preferred
• Strong analytical, problem-solving and decision-making skills
• Exceptional customer service, communication, multitasking and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)

Responsibilities

• Manage an assigned book of business, ensuring retention and supporting new business
• Coordinate day-to-day administrative and customer service activities
• Resolve complex issues and ensure data accuracy in systems
• Handle policy administration, billing, claims, and coverage analysis
• Monitor expirations and renewals, conduct client research and negotiate coverages

Skills

Account management experience

Customer service excellence

Analytical thinking

Communication skills

Problem-solving

Education

High School Diploma

CIC designation preferred

Tools

MS Office

Job description

Insurance Office of America seeks an Account Manager - Commercial Lines to manage a book of business, support new business, and ensure retention. The role involves coordinating daily admin and customer service tasks, resolving complex issues, and ensuring accuracy across agency systems.

Ideal candidates have 3–5 years of account management or 5+ years in insurance, active P&C licensing (CIC preferred), and strong analytical, communication, and organizational skills, with MS Office proficiency.