Remote Commercial Insurance Account Manager – Construction

Insurance Office of America; Detroit (MI); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sickTime

Professional growth opportunities

Respectful culture and work/familyLife

Community service commitment

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain accounts, and support new business development.

You will coordinate day-to-day administrative tasks, provide exceptional service, analyze client needs, and renew policies while working in a hybrid role with on-site or remote options.

The ideal candidate holds an active P&C license (CIC preferred) and has 3–5 years of account management experience.

Qualifications

• 3–5 years of account management experience or 5+ years in insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active P&C license; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Client needs analysis

Customer service

Communication

Problem solving

Education

P&C license

High School Diploma

CIC or equivalent designation

Tools

MS Office

Agency management systems

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain accounts, and support new business development.

You will coordinate day-to-day administrative tasks, provide exceptional service, analyze client needs, and renew policies while working in a hybrid role with on-site or remote options.

The ideal candidate holds an active P&C license (CIC preferred) and has 3–5 years of account management experience.