Commercial Collection Manager (Remote)

American Financial Management, Inc.; Rosemont (IL); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Health, dental, and vision insurance

Flexible paid time off and holidays

Life insurance

AD&D insurance

401K

Job summary

A leading commercial collection agency is seeking a motivated Collection Manager to oversee a team in achieving high standards. Responsibilities include monitoring agent performance, conducting training, and ensuring compliance with KPIs. Candidates should have experience leading collection teams and a proven history of meeting revenue targets. The position offers competitive salary and benefits, including health insurance and a flexible work schedule, with 100% remote opportunity.

Qualifications

• Experience leading a third-party collection team of 10-20 agents.
• Proven track record of exceeding revenue goals in a third-party collection environment.
• Ability to interpret and leverage performance reports and KPI data.

Responsibilities

• Ensure both internal and client work standards are met.
• Monitor agent work efforts throughout the day; proactively address & resolve deficiencies.
• Interpret KPI’s and provide ongoing training and development.
• Audit account-level activity and provide constructive feedback and instruction.
• Evaluate calls to ensure compliance and negotiation effectiveness.
• Meet and exceed monthly recovery goals.

Skills

Strong written, verbal, listening and communications skills

Problem solving and negotiation skills

General computer skills

Thrives working in a fast-paced environment

Ability to foster a balanced environment

Job description

AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.

AFM is looking for a highly motivated and detail-oriented Collection Manager to join our team. The ideal candidate will be responsible for managing a team of agents, ensuring both internal and client work standards are met, facilitating ongoing development, and exceeding assigned revenue targets.

Location

• 100% Remote

Skills

• Strong written, verbal, listening and communications skills
• Problem solving and negotiation skills
• General computer skills with the ability to type
• Thrives working in a fast-paced environment
• Ability to foster a balanced environment of motivation and accountability

Key Responsibilities

• Ensure both internal and client work standards are met
• Monitor agent work efforts throughout the day; proactively address & resolve deficiencies
• Interpret KPI’s and provide ongoing training and development
• Audit account-level activity and provide constructive feedback and instruction
• Evaluate calls to ensure compliance and negotiation effectiveness
• Meet and exceed monthly recovery goals

Qualifications

• Experience leading a third-party collection team of 10-20 agents
• Proven track record of exceeding revenue goals in a third-party collection environment
• Ability to interpret and leverage performance reports and KPI data

Benefits

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• Flexible paid time off and holidays
• Life insurance
• AD&D insurance
• 401K