Hands-On Collections Manager: Lead, Coach & Grow

RevCycle, Inc.; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Performance-based compensation

Job summary

A national collection agency is seeking a hands-on Collection Manager who excels in a fast-paced environment. The role involves managing a team of collectors while also handling personal accounts. Key responsibilities include coaching, monitoring performance, ensuring compliance, and driving results through effective collection strategies. Candidates should have 2–3 years in collections, strong leadership skills, and a thorough understanding of debt collection laws. This is an excellent opportunity to make a significant impact on team success.

Qualifications

• 2–3+ years of experience in third‑party collections or equivalent.
• Demonstrated supervisory or people‑leadership capability preferred.
• Proven success hiring, training, coaching, and managing performance.
• Confident communicator able to lead difficult conversations and partner with HR.

Responsibilities

• Supervise and coach a team to achieve performance and compliance goals.
• Monitor individual and team KPIs, ensuring high call quality.
• Lead effective collection strategies across team and personal accounts.
• Maintain strict adherence to all legal, regulatory, and company compliance requirements.

Skills

Leadership

Communication

Time management

Debt collection laws knowledge

Results-driven mindset

Education

High School Diploma or GED

Tools

Collections systems

Job description

A national collection agency is seeking a hands-on Collection Manager who excels in a fast-paced environment. The role involves managing a team of collectors while also handling personal accounts. Key responsibilities include coaching, monitoring performance, ensuring compliance, and driving results through effective collection strategies. Candidates should have 2–3 years in collections, strong leadership skills, and a thorough understanding of debt collection laws. This is an excellent opportunity to make a significant impact on team success.